Shop Updates happen on Sundays at 12 noon EST and remain open for about a week or until I sell out, whichever happens first. I won't know the exact date until I bring the work I am currently making to a close.
I generally restock my shop every 6-8 weeks however popular items are available for pre-order anytime.
Shop Updates are sent out to email subscribers. Please subscribe if you'd like to be notified.
For Shop Updates where there is often only one of an item ready to ship, I have two suggestions:
1. I highly recommend creating an account before the sale goes live. This will permit a faster checkout. As you know, each piece is one of a kind. I am not a mass production studio. The way to create an account is to click the "LOGIN" link in the top right corner of my website's header. Then follow the instructions from there.
2. I suggest you purchase your preferred item (or items) first. Placing it in your cart does not save it for you until the purchase is completed and you receive an email confirmation. It is possible that more than one person has the same item in their cart and if they checkout sooner, the item is theirs. If you want more items, go back and purchase additional pieces separately. If you are paying for international shipping I will pack items together and refund overcharges.
Shop Updates are where I offer all of my "ready to ship" work. These "in stock" items will ship to you within 1-3 business days. You will receive a shipping confirmation with tracking number when it leaves my studio.
Pre-orders are an opportunity for you to get into my "making" queue. If you want a specific piece in a specific color, this is your chance to order exactly what you want and I will make it for you. Pre-orders are available to order any time and will ship within 2-8 weeks or as soon as they are complete. You will receive a shipping confirmation with tracking number when it leaves my studio.
Preorders are an opportunity to order select pieces to be made in the exact product and color you wish.
The photos you see in the listing will not be the exact piece you will receive, but will look as similar as possible, given each pieces is handmade.
I offer a limited number of preorders on my most popular pieces so even these can 'sell out" for a window of time if I have reached a maximum number of pre-orders that I can accept.
When you purchase a Pre-Order, your order is put into my production queue and I make them alongside my other work in chronological order they are received. I do not stop my other productions, so you might see another Shop Update happen before your Pre-Order ships.
I've learned that it's best for me to work on new creative ideas alongside beloved classic pieces that I have been making for years. This way, I can accommodate all of my customers - from the ones want "new stuff" to others who are building out their classic Vesselry tableware.
Pre-order items will ship to you between 2-8 weeks, depending on where your piece falls in the making cycle. Sometimes I have unglazed wares ready to glaze and if that is the case with your piece, it will ship sooner. More often, I am making your piece from the very beginning. If you are wondering where your order is in the queue, you are welcome to contact me and I will do my best to give you an estimated ship date. You will receive a shipping confirmation with a tracking number when your order leaves my studio.
Domestic shipping is Free to the continental US. All in stock items ship within 1-3 business days via UPS Ground with tracking or USPS Priority mail with tracking. Pre-orders ship as soon as your item is completed within 2-8 weeks from your order date.
International Shipping is rate based with real time quotes per the carrier you select at checkout. I do not set the rates, the carriers do. Some countries may require customs or duty tax. Please be aware of your country's policies. Any customs or duty taxes charged to enter your country are the responsibility of the buyer. I must put the item description and value on the Customs Declaration Form, however I am not responsible for any delivery delays caused by Customs.
Also, for Domestic or International shipping - please note that once a package leaves my hands, I am no longer responsible. I cannot be held responsible for packages that are lost in the mail. This is on the carrier. If this happens to your package, you will file the claim with the carrier, not me. You will be able to file with your order confirmation email and tracking number. The carrier is responsible for reimbursing you for your loss if they lost your package or broke the item in transit. If you need anything additional to process your claim, I will happily assist you with any supporting documents you need for this process.
Over the years, I have never had any customer ask for a refund or exchange. The feedback I get is "this is my very favorite mug" and "ohhh, I love this so much!"
However, if you are unhappy with your piece, please ship it back to me (at your expense) and when it arrives in the same condition I sent it (no sign of use or damage), I will refund the price of your piece, less the costs I incurred to ship it to you.
I pack each item carefully to ensure a safe arrival. And, so far, in 20 years of shipping my work, I have not had a single item broken in transit. In addition, I add insurance to cover the full costs of the pottery.
If your item arrives broken, you will need to file a claim with the carrier. They may ask for photos of the broken item, still in its packaging to reimburse you your costs.
Please note that once a package leaves my hands, I am no longer responsible. You will be able to file with your order confirmation email and tracking number. The carrier is responsible for reimbursing you for your loss if they broke the item in transit. If you need anything additional to process your claim, I will happily assist you with any supporting documents you need for this process.
I no longer file claims because the carrier will reimburse you the full amount you paid, but they only reimburse me the cost of my materials, not the time it took me to make your product. My full loss is the retail value of the piece, not the materials in it. This is an unfortunate loophole that is appropriate if a company is reselling goods but it does not make handcrafted makers whole from the loss. So, to ensure the carrier pays for the full cost of their mistake, the purchaser must file the claim. I will provide any documentation you need to file.