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Frequently Asked Questions

We've got new items coming out of the kiln weekly but if there is an item you were wondering about, please drop us an email and we can give you a specific date of when we will have more ready. 

Orders of in-stock ceramics ship from Roswell, Georgia within 5 business days.  Glazed-to-order items may take (up to) an additional  2 weeks for firing.   

When we ship your item, you will receive an email with a tracking number.   Domestic orders should arrive 2-8 business days from their shipping date, depending on your proximity to Georgia. 

Expedited delivery is possible in some cases so please contact us prior to purchase if you need to receive your order by a specific date and we can see if we can work within your deadline.  

All shipping is processed through UPS or USPS unless other arrangements are made prior to purchase. 

Vesselry currently only ships to the United States.  

At Vesselry, we take pride in the quality and craftsmanship of our products.  All of our pieces are individually handmade and have a unique story and character that is reflective of the handmade process.  It is important to us that our customers are happy with their products.  If you are not satisfied with your purchase, we will work to find a replacement.   Items that show signs of use will not be accepted for return.  All sales are final within 7 days of purchase. 

Please see our full Return Policy for more detail.

Absolutely.   Vesselry tableware is designed for the modern home.  As such, all glazes are food safe and the tableware does very well in the microwave or dishwasher.   The dishes are not designed as cookware but will be fine in a warm oven.    Porcelain is very strong, suited for daily use, and capable of handling normal daily use. 

It is important, however, to ALWAYS avoid thermal shock through gradual heating and cooling changes.   Be sure not to pull a bowl from the freezer and place it in a hot oven or run cold water over a hot dish thus cracking your handmade tableware. 

Unglazed surfaces are water and stain resistant but not stain proof.   It is important to clean food (especially red sauces and baked foods) from these surfaces immediately in order to keep your tableware blemish free. Warm water mixed with baking soda is a great, lightly abrasive cleaner for the unglazed surfaces. Simply use a scrub or bristle brush to clean with the mixture to remove light stains.

Please read Quality & Care for more information.

The actual number of years seems stunning for even me to admit, but I threw my first pot in 1980 while in high school and then continued in college as an art major.  I spent those summers teaching ceramics at a YMCA Camp.  And over the years,  I've kept my hands in the mud (so to speak), attending workshops, and participating in my local community studio while  raising a family.  But now, with my youngest off to college, I am able to embrace it full time.  It has been a long engaging journey and still love every minute!

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